Technology in the service of community
In an era of AI agents, automations, CRM systems and smart communication platforms, the question is not whether to use technology but how to harness it properly for the benefit of the community. A 90-minute lecture surveying the world of social technology, digital tools intended to strengthen relationships, increase engagement and streamline the work of community leaders, and demonstrating how each of them can serve a community in practice.
Session structure
Why social technology
What changes when the tools are used well.
Types of social technology
Relationship management, work coordination, engagement measurement, knowledge management, branding and more.
AI as a supporting layer
Language models and how they serve community work.
Examples from the field
How communities and organizations use these tools in practice.
Community leaders, nonprofit staff and local authority employees who want to streamline their work using digital tools.